How can we help?

We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.

Help yourself.

If you seemed to lose your pass or email verification, simply look it up here:

Search your order
Common Questions

How do I access my items?

After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.

What do I do if I lost the link to my pass?

Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request * All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.

Why can't I find all my items in my pass?

All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.

I put in the wrong phone or email when I made my order. How can I update my information?

Submit a help request and our support team would be happy to update this for you. Please include the account information that needs to be updated in your request.

How do I know when I can use my pass?

Clicking on the calendar icon in the mobile pass will let you know when you can start using the pass, or if it’s already activated. You can also see the date your pass expires and is no longer available through this feature. Most of our passes are available to use either immediately upon ordering, upon first redemption, or at a designated date in the future.

Is this an app?

Our passes look and feel like an app, but are actually mobile-optimized websites that are immediately delivered to your phone after signing up or purchasing. Your pass will also update in real time if an update is made, eliminating the need to update your pass through the App or Google Play store.

Is there a paper version of the pass I can use?

Our passes are digital only and require a mobile phone to access. Therefore, they are not offered in printed or physical formats.

One exception to this is the African American Heritage Pass. This pass also has a printed version which can be found at the Dallas Visitor Information Kiosk in Klyde Warren Park.

How often can I use each offering or check-in at each location?

Check the ‘Frequency’ field when you click on an offering. This will tell you how many times you can use that item. The ‘Frequency’ field addresses whether you can only use the offering once or multiple times at particular intervals.

What if I have a question that is not answered in the options presented to me?

You can visit our Dallas Visitor Information Kiosk, located in Klyde Warren Park, to ask any questions not answered. The kiosk address is 2049 N. Pearl St. or you can call (214) 571-1096.

Or, please reach out to our support team via phone, text, or by sending a message through the Request Support option a little lower on the screen.

Still Need Help?
Reach out!
Email: support@bandwango.com
Phone: (888) 921-5333
Text: (888) 701-5582